Error messages

Errors for adding an app

ErrorDescription
Invalid app id lengthThe app ID that was entered exceeded the 100-character limit
Invalid app IDAn invalid app ID was entered. See the https://support.appsflyer.com/hc/en-us/articles/207377436#enter-app-details.
Invalid app statusAn invalid app status was entered. Possible statuses: For Android: ​​available’ pending’ out_of_store’ For iOS: available’ `pending’
Invalid app nameAn invalid app name was entered.
Invalid app URLThe provided app URL is invalid. See the https://support.appsflyer.com/hc/en-us/articles/207377436#enter-app-details.
App already in the accountThe app is already associated with the user’s account and cannot be added again.
Security errorThe application cannot be added due to security reasons. Please contact the support team for assistance.
Failed to add the appThis app can’t be added. Please contact your CSM or [email protected].

Errors for updating an app

ErrorDescription
Invalid app entryThe app that was entered either doesn’t exist in the account, the app ID was misspelled, or the wrong platform was entered. Please try again with the correct details. If the issue persists, contact your CSM or [email protected].
Failed to update appThere was a failure to update the app. Please try again later and if the issue persists, contact your CSM or [email protected].
Invalid minTimeBetweenSessions valueAn invalid value was entered for the time between sessions. The value must be a whole number, expressed in seconds, representing either 1-59 minutes or 1-24 hours.
Invalid reAttributionWindow valueAn invalid value was entered for the attribution window. The value must be a whole number, expressed in days, representing either 1-23 months (each month is typically considered to have 30 days) or 730 days.
Invalid minTimeBetweenReEngagements valueAn invalid value was entered for the time between re-engagements. The value must be a whole number, expressed in seconds, representing either 1-23 hours or 1-30 days.
Missing required value reEngagementAttribution.isEnabledA value for the property reEngagementAttribution.isEnabled wasn’t sent.
Possible values: ‘true’ or ‘false’.
Invalid property ‘enableAggregatedAdvancedPrivacy’An invalid platform was entered ‘enableAggregatedAdvancedPrivacy’ is for iOS apps only.
Invalid property enableReinstallDetectionAn invalid platform was entered. ‘enableReinstallDetection’ is for iOS apps only.
Invalid property enableSeoAppAttributionAn invalid platform was entered. ‘enableSeoAppAttribution’ is for iOS or Android apps only.
Invalid property typeThe property type sent doesn’t match the types defined in the scheme.
Invalid platform url paramExpected platform URL parameter: ‘android’, ‘ios’, or ‘windowsphone’. Received ‘androidd’.
Invalid property typeAn invalid data type was provided for the property.

Delete app error messages

ErrorDescription
Invalid platform ${platform} platform should be one of ${platforms}The platform name was either misspelled or isn’t in the list of supported app platforms
This app is not in your accountThe app wasn’t found. Possible reasons: The app doesn’t exist in your account the app ID was misspelled or the wrong platform was entered. Please try again with the correct details. If the issue persists contact your CSM or mailto:[email protected]
Can’t delete a web app with bundles.A web app can’t be deleted if it’s part of a bundle. https://support.appsflyer.com/hc/en-us/articles/360000646498#how-do-i-add-or-remove-delete-apps-from-a-bundle.
The app can’t be deleted.Failure in deleting the app. Please try again later and if the issue persists contact your CSM or mailto:[email protected].

Errors in other issues

ErrorDescription
Unauthentication: API access tokenThe API access token that was entered either doesn’t exist in the account or was misspelled. Please try again with the correct token. If the issue persists contact your CSM or mailto:[email protected].
Authentication failureThe API access token that was entered either doesn’t exist in the account or was misspelled. Please try again with the correct token. If the issue persists contact your CSM or mailto:[email protected].
PermissionsThere was a problem with permissions for this account that prevented the request from being completed